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Refunds/Cancellations

Refunds/Cancellations

You can cancel your order up to the order cutoff time. You can cancel your order either calling our call center number. You will need to quote mobile phone number and order ID to cancel the order. where applicable. We will not be able to cancel any order after order cutoff time, which is usually one hour before STA of bus and train to delivery station.

If the cancellation is made up to 24 hours before cutoff time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the full amount less a 10% cancellation administrative fee within 7 days.

If the cancellation is made between 24 hours and order cutoff time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the full amount less a 25% cancellation administrative fee within 7 days.

In the unlikely event that the Delivery foodbank delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the Delivery foodbank can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We will put our best effort in ensuring that the delivery is complete and as per your order, however this may not be possible in all cases.

FoodBank reserve the rights to cancel any order without assigning any reason in various cases but not limited to the following reasons where train and bus are delayed, customer is not reachable, any orders placed using promotional offer, misuse of promotional offer, unauthorized usage of offer or inaccuracies of offer pricing, technical glitches and value thresholds, changes in food menu, menu and pricing issue, serving foodbank is closed etc. However, FoodBank's first priority is customer and FoodBank will do maximum of three attempts to update customer on phone and FoodBank will strive to deliver food.